At SYNQ, we are committed to providing a seamless and secure checkout experience. This Payment Policy outlines the accepted methods of payment, billing terms, and important conditions that apply when purchasing from our store.
By placing an order, you acknowledge and agree to the terms of this policy.
Accepted Payment Methods
We accept a wide range of trusted payment options to ensure convenience and flexibility, including:
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Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
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PayPal (where available)
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Shop Pay
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Apple Pay / Google Pay
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Other Local Payment Gateways (may vary depending on your location)
All payments are processed in your selected currency at checkout. Currency conversions may apply depending on your bank or payment provider.
Payment Processing
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Payment is required in full at the time of purchase.
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Once payment is successfully processed, you will receive an order confirmation email with your order number and details.
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Orders will not be shipped or fulfilled until payment has been fully authorized and cleared.
We reserve the right to cancel or hold any order that appears to be fraudulent or suspicious, or if payment authorization is declined or reversed.
Security & Data Protection
All transactions are processed securely using SSL encryption and PCI-compliant gateways provided by Shopify and its approved partners.
We do not store your credit card details or any sensitive payment information. Your data is protected by our [Privacy Policy] and all local data protection laws, including GDPR and CCPA where applicable.
Billing Information
You agree to provide current, complete, and accurate billing and contact information for all purchases made on our store. It is your responsibility to ensure that this information is kept up to date.
Failure to provide accurate billing details may result in order delays or cancellation.
Payment Disputes & Chargebacks
If you believe there is an error or unauthorized charge on your account:
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Please contact our support team at [Insert Support Email] as your first step so we can promptly investigate and resolve the matter.
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Unauthorized chargebacks or disputes raised without contacting us first may result in restrictions on future purchases.
We take fraudulent activity seriously and reserve the right to report chargeback abuse to relevant authorities.
Taxes, Duties & Additional Fees
All prices are listed in your selected currency and do not include any applicable local taxes, customs duties, or import fees. These charges may be applied by your country’s customs office upon delivery and are the responsibility of the buyer.
We recommend contacting your local customs authority for more information before placing an international order.
Order Cancellation
Once your order is placed and payment is processed, we cannot guarantee cancellation as fulfilment begins quickly. If you need to make changes to your order, please contact us at [Insert Support Email] within 12 hours of placing the order and we will do our best to assist.
Contact
If you have any questions about payments or billing, please reach out to our Customer Experience Team at:
SYNQ
Email: support@getinsynq.com
Last Updated: 26/04/2025
